FAQ

We deliver worldwide.

For a delivery in the European Union, in England, in Switzerland or in Monaco: Place your order directly from our website.

* Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

For a delivery in another country: Contact us by email at contact@bogarel.com or via contact form.

For a delivery in the European Union*, in England, in Switzerland or in Monaco: Delivery and return shipping are free.

* Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

For a delivery in another country: You are responsible for the return shipping costs, taxes and customs duties. To obtain information on delivery or return costs, please contact us by email at contact@bogarel.com or via contact form.

The delivery time is between 5 and 8 weeks for all countries to which we deliver.

Why 8 to 16 weeks?

The manufacture of our products requires particular care because:

• We want to offer you quality furniture. For this reason, the products are manufactured in Italy and France by craftsmen.
• Bogarel products are eco-responsible: they are not mass-produced and stored. In order to limit their ecological footprint, they are only finished if you order them.

For all these reasons, you will have to wait 5 to 8 weeks to receive your product at home. Don't worry, the wait is worth it! Your patience will be rewarded.

Learn more about our commitments.

Carrier for the European Union, UK, Switzerland and Monaco: Schneider & Cie. AG

Carrier for another country: Contact us by email at contact@bogarel.com or via contact form.

You will receive delivery updates for your order at the email address you provided when you placed your order.

You can also check the status of your order by clicking on the tracking link received in your order confirmation email.

Your can track your order thanks to your tracking number received by email.

Once an order has been confirmed, it is not possible to cancel it but you can return the products in your order.

Read How to return an article?
Read our Return policy

Unfortunately, items cannot be exchanged.
If you would like an item in a different colour, you will need to return the item for a refund and then place a new order.

Any refunds will automatically be made to the payment method used to place the order

Read I want to return an item, what do I do?

Whatever the reason, you have a right of withdrawal of 15 days from the receipt of your order. If you wish to be reimbursed for one or more items in your order, you must return the items to us.

We will refund you within 10 days of receiving the returned items in one of our factories in Italy. The items must be in perfect condition and unused.

If the returned item is in perfect condition and has never been used, we will refund:

• The total amount of the returned product
• Delivery and return costs (if you use the DPD carrier for the European Union and Monaco and Schneider & Cie. AG carrier for England and Switzerland)

We will pay the customs fees if the product has been delivered in England or Switzerland.

The amounts due will be credited to the bank account associated with the payment method chosen for the payment of your order. It takes 10 days to receive your reimbursement from the time the item is received in the factory that manufactures our products in Italy.

If you do not receive the item within this period, please contact us using our contact form.

We promise to refund you within 10 days of receiving your items. The items must be in perfect condition and unused.
If the returned items are not in perfect condition, we will contact you within 10 days of checking your items.

After this period, you can make a claim here.

Delivery and return costs are free within the European Union, Switzerland, United Kingdom and Monaco.
If you use another method of return than the one offered, i.e. via DPD for returning a product from the European Union and Monaco and Schneider & Cie. AG for returning a product from England and Switzerland, you will be responsible for the return shipping costs.

We are sorry if we have made a mistake in the refund.

Please contact customer service and they will resolve the problem as soon as possible. In order to optimise the processing time of the request, please provide the following information:

• The order number
• The items concerned

Once we have validated the perfect condition of the item and the fact that it has never been used, we will credit you with:

• The total amount of the returned items
• Delivery and return costs (if you use the DPD carrier for the European Union and Monaco and Schneider & Cie. AG carrier for England and Switzerland)

We will pay the customs fees if the product has been delivered in England or Switzerland.

The amounts due will be credited to the bank account associated with the payment method chosen for the payment of your order. We undertake to reimburse you the sums due within 10 days of receipt and verification of the perfect condition of the item.

If the refund is not received within this period, you can make a claim here.

If you paid for your item entirely with a gift card:

The amount spent will be credited back to a gift card. You will receive an email informing you that the amount has been transferred to the new gift card with its new information.

The time of use of this gift card will be updated: you will be able to use it for 1 year from the date of receipt of the new card.

If you paid for your order partly with a gift card and completed the purchase with another payment method:

The amount spent with the gift card will be credited to a new gift card and the amount spent with the other payment method will be credited to the bank account associated with that payment method.

You will receive two emails:

• An email with the details of your new gift card, and the amount available on it.
• An email confirming the refund to the bank account associated with the payment method used.

The time of use of the gift card will be updated: you will be able to use it for 1 year from the date of receipt of the new card.

We are very sorry that you have received a faulty item.

A quality check is carried out on each product before it is put in the box. We follow a very strict procedure to ensure that the items arrive in perfect condition.

If, despite this process, you received a product with a defect, we are very sorry.

You can contact our customer service:

• Using the contact form.
• By contacting our customer service via:
• Our email address: sav@bogarel.com
• Our phone line (open between 9am and 4pm from Monday to Friday): +33 7 82 95 05 89

Depending on your situation, here is the procedure in case of a defect:

• If only one part of the product is damaged - a cushion for example - it is possible to replace it and send back only the damaged part.
• If the whole product or a major part of it - the tubes for example - is damaged, you will be compensated 100%. You have the choice of receiving a full refund, or asking for a new product to be sent to you.

All Bogarel products are delivered as is

When you receive one of our products, you don't need to assemble, screw or do anything else. You simply remove the product from its packaging and install it at home, wherever and however you like.

The "Save for later" feature next to each item added to your shopping cart allows you to put items in a separate section of your cart. This way, you can remove them from your cart without losing sight of them and add them back into your cart in one click!

This feature only works if you are logged in to your customer account.

You can offer a gift card to the person of your choice by following these steps:

1. Go to the "All products" category or in the footer in the "Collection" list by clicking on the "Offer a gift card" link
2. Click on "Add to cart" on the gift card.
3. Go to your shopping cart at the top right of your screen, then click on the gift card
4. On the gift card page, select the design of your card
5. Choose the amount you wish to give
6. Choose your preferred shipping method
7. Check that everything is correct, then click on Add to cart
8. Pay for your order
9. The card will be sent to the person you have chosen, and you will receive a confirmation email

1. Go to your shopping cart available at the top right of your screen.
2. Click on "View cart" or on "Checkout".
3. Click on the "Do you have a gift voucher" link in the order summary on the right of your screen.
4. Enter the gift voucher number in the field that has just opened, then click on "Add".